Customer Service Training ( 1 Course ) See Dates/Register  

Customer Service Training

• Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty.

• Excellent Customer Service helps a business retain customers and improve profits as it costs less to retain a customer than to acquire a new one.

• Customers who are pleased are more open to additional sales messages and are more likely to refer others as potential customers.

• Employing good listening skills and questioning techniques can shorten the interaction time with customers. This allows an organization to serve more customers in less time.

• Research shows that improving first contact resolution is a primary driver of customer satisfaction.