CalendarCustomer Service Training ( 1 Course ) See Dates/Register
Purpose
Customer Service Training
- Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty.
- Excellent Customer Service helps a business retain customers and improve profits as it costs less to retain a customer than to acquire a new one.
- Customers who are pleased are more open to additional sales messages and are more likely to refer others as potential customers.
- Employing good listening skills and questioning techniques can shorten the interaction time with customers. This allows an organization to serve more customers in less time.
- Research shows that improving first contact resolution is a primary driver of customer satisfaction.
Customer Service 1 Day Course
1 Day Course 10am to 5pm
Contact College for Dates
Small group size & limited places
Contact College for Dates
Small group size & limited places
| Course Date | To be confirmed |
| Individual Price | €180.00 |
