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  • Reception-Administration-Skills

    On this course you will develop the knowledge & skills necessary to deal with clients in person or on the telephone. You will understand the role of the receptionist in a number of different organisations and the administration duties carried out. On completion learners will be able to demonstrate effective verbal communication and techniques used in order to maintain good organisation and run a professional reception desk while maintaining a friendly and business-like manner. The most suitable candidates for this course are those who have never worked in an office / administration field in the past but would like to start a career in this area.

    Accreditation: QQI Level 5 - Reception and Frontline Office Skills 5N1407
  • Learners who successfully complete this course will:

    • Appreciate the professional skills needed by a receptionist operating in a busy environment
    • Understand and implement the procedures involved in the operation of an efficient office
    • Examine the products, services, key policies, structures and personnel of an organisation
    • Demonstrate a professional approach in the working environment
    • Gain confidence in the use of word processing for business documents
    • Appreciate the importance of confidentiality in all business communication & transactions
  • The course content is grouped into 4 units:

    Unit 1: Reception Skills & Office Procedures

    Unit 2: File Management, Word Processing & Document Production

    Unit 3: Information and Communication Technologies

    Unit 4: Internet & Email for Business

  • Applicants must have:

    • Proficiency in the use of internet and e-mail (including attachments)
    • Good I.T. skills in particular Microsoft Word Processing
    Typing skills are not required for this course but it is advisible to have these skills when applying for a job in this area. We offer you the opportunity to complete our Touch Typing course for half price if purchased when completing the Reception & Administration Course.
  • Award(s): QQI Level 5 - Reception and Frontline Office Skills 5N1407

    Marks:  Assignment - 50%

                  Skills Demonstration x 2 (Practical) - 50%

    Grades Achieved

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%

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Quality and Qualifications Ireland (QQI)