Reception & Administration Skills

Reception & Administration Skills
10am to 1pm on Mondays
Starting: 1st October 2018
Course runs once a week for 10 weeks
Please note : Places are limited on this course so early booking is essential.
TESG Funding May Be Available for Jobseekers
Course Date 01-10-2018 10:00 am
Individual Price €450.00
€450.00 15
  • reception-administration-skills

    This course is designed to provide learners with the opportunity to develop the knowledge, skills and competencies necessary to demonstrate good interpersonal skills in dealing with clients in person or on the telephone. You will understand the functions of the receptionist throughout a number of different organisations and the various administration duties carried out. On completion learners will be able to demonstrate effective verbal communication and techniques used in order to maintain good organisation and run a professional reception desk while maintaining a friendly and business-like manner.

  • Learners who successfully complete this course will:

    • Appreciate the professional skills needed by a receptionist operating in a busy environment
    • Understand and implement the procedures involved in the operation of an efficient office
    • Examine the products, services, key policies, structures and personnel of an organisation
    • Demonstrate a professional approach in the working environment
    • Gain confidence in the use of word processing for business documents
    • Appreciate the importance of confidentiality in all business communication & transactions
  • The course content is grouped into 4 units:

    Unit 1: Reception Skills & Office Procedures

    Unit 2: File Management, Word Processing & Document Production

    Unit 3: Information and Communication Technologies

    Unit 4: Internet & Email for Business

  • Applicants must have:

    • Proficiency in the use of internet and e-mail (including attachments)
    • Good I.T. Skills in particular Word processing
  • Award(s): QQI Level 5 - Reception and Frontline Office Skills

    Marks: Assignment (x2) - 60%

    Examination (Practical) - 40%

    Grades Achieved

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%
Pery Square Business College & Staff Agency.
4 Pery Square, Limerick, Ireland.
Telephone: +353 (0)61 310155
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call or Email to discuss the right course for you.
European Computer Driving Licence, ECDL
Irish Computer Society
Microsoft Office Specialist Certification
Quality and Qualifications Ireland (QQI)