Reception & Administration Skills

Reception & Administration Skills
10am to 2pm on Mondays
Starting: 1st October 2018
Course runs once a week for 10 weeks
Please note : Places are limited on this course so early booking is essential.
TESG Funding May Be Available for Jobseekers
Course Date 01-10-2018 10:00 am
Individual Price €450.00
€450.00 15
  • reception-administration-skills

    The course is designed to provide learners with the knowledge and skills required to work as a Receptionist or Administrator in any Professional Environment.

  • Learners who successfully complete this course will:

    • Appreciate the professional skills needed by a receptionist operating in a busy environment – timekeeping, communications and dress code.
    • Understand and implement the procedures involved in the operation of an efficient office – customer care, visitors, sales reps, self confidence
    • Understand the different systems and equipment in operation within a reception area – multitasking – phones - message taking – emails
    • Demonstrate a professional attitude to colleagues and clients - teambuilding
    • Gain confidence in the use of word processing for business documents,
    • Appreciate the importance of confidentiality in all business communication & transactions
  • The course content is grouped into 4 units:

    Unit 1: Reception Skills & Office Procedures

    Unit 2: Word Processing, File Management, Internet & Email

    Unit 3: Information and Communication Technologies

    Unit 4: Terminology used in the Medical, Dental & Legal Fields

  • Applicants must have:

    • Proficiency in internet and e-mail use (including attachments)
    • Good I.T. Skills in particular Word processing
  • Award(s): QQI Level 5 - Reception and Frontline Office Skills

    Marks: Assignment (x2) - 60%

    Examination (Practical) - 40%

    Grades Achieved

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%
Pery Square Business College & Staff Agency.
4 Pery Square, Limerick, Ireland.
Telephone: +353 (0)61 310155
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call or Email to discuss the right course for you.
European Computer Driving Licence, ECDL
Irish Computer Society
Microsoft Office Specialist Certification
Quality and Qualifications Ireland (QQI)