Customer Service Training

1 Day Course  10am to 5pm
Wednesday 5th December 2018
Small group size & limited places
Course Date 05-12-2018 10:00 am
Individual Price €180.00
€180.00

Purpose

Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty

Customer Service Training 

  • Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty.
  • Excellent Customer Service helps a business retain customers and improve profits as it costs less to retain a customer than to acquire a new one.
  • Customers who are pleased are more open to additional sales messages and are more likely to refer others as potential customers.
  • Employing good listening skills and questioning techniques can shorten the interaction time with customers. This allows an organization to serve more customers in less time.
  • Research shows that improving first contact resolution is a primary driver of customer satisfaction.
Pery Square Business College & Staff Agency.
4 Pery Square, Limerick, Ireland.
Telephone: +353 (0)61 310155
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call or Email to discuss the right course for you.
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