Business Courses

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Legal Secretary Medical Administration Skills Reception & Administration Skills Payroll Skills Digital Marketing QQI Level 5 Course Supervisory Management Training Delivery & Evaluation (Train the Trainer) Training & Development Training Needs Identification & Design Professional Presentation Skills Customer Service
  • legal-secretary

    Legal Secretary

    QQI Level 5 - Legal Practice and Procedures 5N1394

    Legal secretaries are specialised administrators that are in very high demand in the current jobs market.
    This is an extremely important role in a legal firm.  You will be in charge of providing support to a partner, solicitor, or multiple solicitors. This is a varied and busy role.   In smaller firms, you can gain general experience in different aspects of the law, while in larger firms you will tend to be working in a specific area.
    This course will prepare you for employment in a Legal firm, Commercial or Industrial company, as well as the public service.  It is ideal for those wishing to achieve a high level of knowledge and excellent proficiency in Legal Administration Skills.  Applicants must have prior administration experience.  Commitment and motivation is essential.
  • Legal Learning outcomes:

    • Identify the sources Irish law to include an explanation of the features of each source
    • Assess the role of the Constitution in the Irish legal system
    • Explain the meaning of common general legal terms to include plaintiff, defendant, injunction, in camera and precedent
    • Outline the structure of the Irish judicial system to include the hierarchy, jurisdiction and function of courts within the Irish court system
    • Outline the role and function of personnel within the Irish legal system
    • Explore the impact of European Law on the Irish legal system
    • Define the nature of tort to include the recognition between tort and other civil and criminal wrongs
    • Describe the proceedings in a Court of law
    • Evaluate relevant documents and legislation relevant to a specific vocational area
    • Identify the main categories of remedies available to include compensation, injunction, declaration, specific performance and judicial review
    • Evaluate the impact of European Law on Irish Law
    • Distinguish between civil and criminal, public and private and procedural and substantive law.

    (Click this link for full course details)

  • Subjects Covered on this Course Include:

    • Legal Terminology
    • Audio Transcription
    • Filing Systems
    • Legal Case Management
    • Legal Reports & Forms
    • Confidentiality
    • Diary Management
    • Customer Care

    Learners on this course will acquire:

    • Focused client service approach
    • Familarity with Case Management
    • General understanding of Irish Legal System
    • Familiarity with language, procedures and documents related to law
    • Appreciation of the importance of confidentiality in all legal communications & business transactions
  • Applicants must have:

    • Good Proficiency in internet and e-mail use (including attachments)
    • Word processing skills
    • Prior Administration experience
    • Knowledge of Document & Letter Layout
    • Touch Typing (minimum 20 words per minute)
  • Award(s):  QQI Level 5 - Legal Practice and Procedures 5N1394

    Marks:       Assignment  -   60%

                      Examination  -  40%

    Grades Achieved

     Pass  50 - 64%
     Merit  65 - 79%
     Distinction  80% - 100%
  • medical-administration-skills

    Medical Secretaries are hightly skilled individuals who are always in high demand by employers. Completing this course will help you gain a job as a Medical Secretary, it will give you a qualification that will help to progress your career. Possible areas to work will be in a GP practice, Clinic, for a Consultant or in the HSE.

    This course is designed to provide learners with the knowledge and skills required to work in a medical administration / secretarial role in a Hospital, private practice or clinic setting.

    Accreditation: QQI Level 5 Medical Terminology 5N2428

  • Learners who successfully complete this course will:

    • Develop an awareness of the importance of communicating accurate information in a medical environment.
    • Recognise the need for understanding commonly used medical terms.
    • Demonstrate ability to spell medical terms and expand recognised medical abbreviations.
    • Develop good organisational skills.
    • Transcribe from recorded speech dictation, operating a word processing application to acceptable business standards.
    • Demonstrate initiative and resourcefulness in responding to the medical profession and the public on matters relating to health issues.
    • Read and transcribe variable quality manuscript and drafts containing medical material.
    • Improve communication skills in dealing with medical personnel and patients.
  • Subjects covered on this course include:

    • Medical Terminology
    • Audio Transcription
    • Medical Case Management
    • Filing Systems
    • Customer Care
    • Medical Reports & Forms
    • Office Administration
    • Scanning Documents
    • Confidentiality
    • Diary Management
    • Proficiency in internet and e-mail use (including attachments)
    • Word processing
    • Letter Layout
    • Touch Typing (minimum 20 words per minute)
  • Award(s): QQI Level 5 - Medical Terminology 5N2428

    Marks: Assignment - 40%

    Examination - 60%

    Grades Achieved:

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%
  • Purpose

    This course is designed to provide candidates with the opportunity to develop the knowledge, skills and competencies necessary to demonstrate good interpersonal skills in dealing with clients in person or on the telephone. You will understand the functions of the receptionist throughout a number of different organisations and the various administration duties carried out. On completion learners will be able to demonstrate effective verbal communication and techniques used in order to maintain good organisation and run a professional reception desk while maintaining a friendly and business-like manner. The most suitable candidates for this course are those who have never worked in an office / administration field in the past but would like to start a career in this area.

    Accreditation: QQI Level 5 - Reception and Frontline Office Skills 5N1407
  • Learners who successfully complete this course will:

    • Appreciate the professional skills needed by a receptionist operating in a busy environment
    • Understand and implement the procedures involved in the operation of an efficient office
    • Examine the products, services, key policies, structures and personnel of an organisation
    • Demonstrate a professional approach in the working environment
    • Gain confidence in the use of word processing for business documents
    • Appreciate the importance of confidentiality in all business communication & transactions
  • The course content is grouped into 4 units:

    Unit 1: Reception Skills & Office Procedures

    Unit 2: File Management, Word Processing & Document Production

    Unit 3: Information and Communication Technologies

    Unit 4: Internet & Email for Business

  • Applicants must have:

    • Proficiency in the use of internet and e-mail (including attachments)
    • Good I.T. Skills in particular Word processing
    Typing skills are not required for this course but it is advisible to have these skills when applying for a job in this area. We offer you the opportunity to complete our Touch Typing Course for half price if purchased when completing the Reception & Administration Course.
  • Award(s): QQI Level 5 - Reception and Frontline Office Skills 5N1407

    Marks: Assignment (x2) - 60%

    Examination (Practical) - 40%

    Grades Achieved

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%
  • Purpose

    This module has been developed to provide the learner with the knowledge and skills necessary to maintain payroll records manually and on computer in a small to medium sized organisation.

    Accreditation: QQI Level 5 Payroll Manual and Computerised 5N1546

  • Learners who successfully complete this course will:

    • Acquire the knowledge and skills to use both manual and computerised payroll systems
    • Understand the essential and appropriate terminology associated with personal taxation
    • Appreciate the importance of accuracy and security in preparing and maintaining payroll records
    • Acquire the knowledge and understanding of how the cumulative, emergency and temporary tax systems operate.
  • Manual Payroll

    • Gross pay calculation
    • Tax credits and standard rate cut-off point certificate
    • Definitions
    • PAYE calculations: this section includes looking at a tax deduction card, holiday pay, tax refunds, sick pay, the cumulative system, week 1 / month 1 setup, new employees, emergency tax, P45 issue and pension deductions
    • Joint assessment and single assessment
    • Pay Related Social Insurance (PRSI): covering PRSI Classes, list of PRSI class codes, PRSI refunds, and calculating PRSI deductions
    • Universal Social Charge (USC) Rates, Calculations and Exemptions

    Computerised Payroll

    • Sage MicroPay: company files and pay frequencies, payroll administration, security and user control
    • Using Sage MicroPay Getting Started: checking the PAYE table, checking the PRSI classes table, checking the PRSI earning bands, setting up bank details and payments and deductions
    • Employee Details: maintain employee details, employee payments & deductions tab, tax deduction card and notes
    • Set Pay Periods
    • Timesheet Entry: processing timesheets and timesheet entry fields
    • Reports: Printing & Emailing Payslips, running a report, report overview and tax year end reports
    • Backup and Restore: Backing up and Restoring Data

  • Applicants must have:

    • Proficiency in internet and e-mail use (including attachments)
    • Word processing
  • Award(s): QQI Level 5 - Payroll Manual and Computerised 5N1546

    Marks: Project - 50%

    Examination (Practical) - 50%

    Grades Achieved

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%
  • digital-marketing qqi 5

    Digital Marketing QQI 5
    This professional Course provides the learner with an introduction to the basic principles of the digital marketing envirnoment which includes social media, SEO, Google Ads, Email & mobile marketing. Upon completion of the course, the learner will be qualified to practice digital marketing in a range of environments.

    QQI Level 5 - Digital Marketing 5N1364

    • In this course we will learn how to:
    • Outline the unique characteristics of the web as a marketing medium
    • Differentiate digital marketing from traditional marketing practice
    • Identify digital marketing strategies and explain their integration with traditional marketing
    • Outline the stages of analysis, development, implementation and control of digital marketing campaigns
    • Identify e-tools to include social media marketing, blogs, rich media, email marketing, search engine
    • optimisation, online advertising and their application to digital marketing campaigns
    • Outline strengths and weaknesses across a range of e-tools
    • Develop customised digital marketing campaigns to include the use of e-tools
    • Evaluate the effectiveness of campaigns using analytical e-tools
    • Plan a digital marketing campaign from inception to completion
    • Choose appropriate e-tools to implement a digital marketing strategy
    • Monitor digital marketing campaigns and use e-tools to include web analytics, social media monitoring and social bookmarking, to measure their effectiveness
    • Demonstrate a range of client management relationship skills to establish and maintain the business-to-business process.
    This course will cover the following marketing tools

    • SEO – Search Engine Optimization
    • Google AdWords – Search Engine Marketing
    • Display Advertising
    • Google+ Local & Google Places – Connecting your business with local customers
    • Inbound Digital Marketing Concepts and Implementation
    • Social Media Marketing – Strategy | Blogs | Facebook | Twitter | LinkedIn | Google+
    • Video Marketing – YouTube
    • Facebook & LinkedIn Advertising
    • Google Analytics – Track your success

    Read more

  • Good basic I.T. Skills with use of Internet & Social Media platforms.
  • Award(s):  QQI Level 5 - Digital Marketing

    Marks:       Project  -   50%

                      Portfolio  -  50%

    Grades Achieved

     Pass  50 - 64%
     Merit  65 - 79%
     Distinction  80% - 100%
  • supervisory-management

    Supervisory Management
    The course is designed to equip you with essential knowledge to strengthen and develop your management skills.

    This course is perfect for you if you want to become or are new to or have no formal training for a Supervisor / Team-Leader / Manager role and would like to update your communication, motivation and leadership skills.

    It is suitable for a wide variety of organisations and you get an internationally recognised certificate at Level 6.

  • Learners who successfully complete this module will:

    • Identify the roles and responsibilities of a supervisor / line manager / team leader
    • Develop the skills required to lead and manage a team effectively
    • Prepare departmental budgets and effective staff rostering
    • Manage the recruitment process and legal obligations of staff recruitment
    • Identify the main provisions of the General Data Protection Regulation (GDPR) 2018
    • Create work procedures and record management
    • Conduct effective performance appraisals
    • Recognise best practices in the training and development of staff.
    • Role of the Supervisor
    • Communicating Effectively
    • Building and Engaging Effective Teams
    • Leadership Styles
    • Motivating others
    • Managing Conflict and Assertiveness
    • Training in new staff
    • Budget Planning
    • Time Management / Personal Effectiveness
    • Delegation in Supervisory Management
    • Employment Legislation Review
    • Recruitment and Selection
    • Performance Management/Appraisals
    • Data Protection
  • Who should complete this course?

    For anyone working in or seeking to move into a manager, supervisor or team leader role. Also very beneficial for business owners.

    Applicants must have:

    • Background of working in business or industry
    • Proficiency in I.T. especially internet , e-mail and Word processing
    • High standard of written & oral English
  • Award(s): QQI Level 6 - Supervisory Management

    Marks: Skills Demonstration - 60%

    Portfolio / Collection of Work - 40%

    Grades Achieved

    Pass 50 - 64%
    Merit 65 - 79%
    Distinction 80% - 100%


NEW Train the Trainer

Are you interested in pursuing a career in training and gaining a widely recognised certificate?
The purpose of this course is to enable the you to develop the necessary knowledge, skill and confidence to deliver, assess and evaluate training activities relevant to the training of others.

This course gives you the practical platform skills and confidence you need to succeed. We  put the latest trends and techniques at your fingertips. Whether you’ve been training for a while or never stepped onto this role before, this workshop will show you how to become a facilitator of learning, not just a presenter. You’ll build confidence, engage your audience from the beginning and leave your trainees praising your training abilities.

(Previously know as Train the Trainer course)

Accreditation: QQI Level 6 Certificate in Training Delivery & Evaluation 6N3326

  • training-and-development

    This special purpose award is designed for those who wish to pursue a career as a trainer in adult education and consists of two QQI level 6 modules. The programme is delivered in a highly participative and practical manner.

    This QQI Special Purpose Award 6S3372 Training and Development has two components:

    • 6N3326 Training Delivery and Evaluation
    • 6N3325 Training Needs Identification and Design
    Click here for full course outline

    • Demonstrate a broad range of knowledge of training and development practice and the role of training and development across a range of organisations.
    • Demonstrate an understanding of key principles and theoretical concepts underpinning training and development within a range of contexts.
    • Apply a comprehensive range of specialised skills and tools to develop strategies required for training and development needs identification, delivery and evaluation in a range of contexts.
    • Select from appropriate tools and techniques to identify training and development needs, deliver and evaluate a training intervention.
    • Apply training and development concepts, technical skills and creative thinking to a range of contexts.
    • Implement a training and development plan to include the identification of training and development needs within an organisation and delivery and evaluation of training interventions.
    • Evaluate own learning and assist others to identify their learning styles and needs within a training and development context.
    • Reflect on personal and professional practice, evaluating the impact on others within a training and development context
  • Module 1 - Training Delivery and Evaluation – QQI Level 6 Component Award 6N3226

    • Role and competences of the trainer.
    • Preparing for training delivery.
    • Training delivery.
    • Assessment of learning.
    • Training evaluation.
    • Programme Objectives

    Module 2 - Training Needs Identification and Design – QQI Level 6 Component Award 6N3325

    • Background and context of training and development.
    • Organisational context of training & development.
    • Adult learning theory.
    • Systematic training and Instructional Systems Design.
    • Training needs identification and analysis.
    • Training plans.
    • Training design and development.
  • Who would this course most suit?

    • New and experienced trainers requiring Approved Professional Certification.
    • Staff involved in workplace training.
    • For those who are required to complete professional development hours.
    • Sales Staff
    • If Train the Trainer completed 5 years or more ago may need to update certification
  • Module 1: Training Delivery & Evaluation:

    • Project: 40%
    • Skills Demonstration: 40%
    • Learner Record: 20%
    Module 2: Training Needs Identification and Design:
    • Assignments (2) 40%. Each assignment will require cadidates to investigate appropriate topic(s).
    • Project: 60%
  • Learners may carry forward existing minor awards (components) as exemptions towards new common major and special purpose awards, where they are appropriate. This means that in 2016 certificates dated before the equivalent month in 2011 cannot be used for the purpose of exemption. In 2017, the cut-off year will be 2012, etc.

    The QQI Special Purpose Award 6S3372 Training and Development has two components:
    • 6N3326 Training Delivery and Evaluation
    • 6N3325 Training Needs Identification and Design
    The following exemptions apply in relation to QQI Special Purpose Award 6S3372 Training and Development:
    • Holders of QQI E30179 Train the Trainer may gain an exemption towards 6N3326 Training Delivery and Evaluation.
    • Holders of QQI L32686 Training the Trainer may gain an exemption towards 6N3325 Training Needs Identification and Design.

    New and experienced trainers requiring Approved Professional Certificate.


On this Training Needs Identification & Design course you will learn how to correctly identify training needs of learners and design training courses that are both beneficial and engaging for participants.

This 4 day workshop is an ideal option for anyone who has to design training for others as part of their current position, or for someone who is considering working as a professional trainer.

This course leads to a QQI Level 6 certificate in Training Needs Identification & Design.
If you have already completed Training Delivery and Evaluation, you only need to successfully complete this course and its assessments to achieve the
QQI Special Purpose Award in Training and Development.


prof presentations   Most business presentations range from incredibly boring to, well ... just plain boring. I'm sure you can think of a few offenders perhaps even within your own team.

A great presenter has two notable qualities:

1.  Appropriate Skills 


In this workshop you will master the skills that will make you a better speaker and presenter.

Confidence comes from knowing what you want to say and being comfortable with your communication skills.

This 1 Day Workshop will give you all the tools you need to gain Professional Presentation Skills.

This practical hands-on workshop has been designed for use with all levels of staff and is intended to help participants improve their presentation and speaking skills.
  • Instructions by an expert facilitator
  • Small, interactive classes (limited to allow questions and feedback)


Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty

Customer Service Training 

  • Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty.
  • Excellent Customer Service helps a business retain customers and improve profits as it costs less to retain a customer than to acquire a new one.
  • Customers who are pleased are more open to additional sales messages and are more likely to refer others as potential customers.
  • Employing good listening skills and questioning techniques can shorten the interaction time with customers. This allows an organization to serve more customers in less time.
  • Research shows that improving first contact resolution is a primary driver of customer satisfaction.
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4 Pery Square, Limerick, Ireland.
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Call or Email to discuss the right course for you.
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Quality and Qualifications Ireland (QQI)